How do I return or replace a product?
You can either:
- Return for free via Evri Collection from your home. If you need to arrange a courier to collect your parcel, please leave it in your designated safe place, so both you and the courier keep a safe distance at all times.
- Return for free via Evri ParcelShop. To return via post, simply print a returns label at home or show the QR code at your chosen ParcelShop drop-off location.
IMPORTANT: In order for us to be able to process your return, please print our returns forms, fill it in and ensure it’s included in the box along with the items you are returning.
Be sure to package your returns carefully (they need to be received in good condition in order for us to process your refund).
For a full refund on products with a free gift, please return both or your refund will not be processed.
What if I don’t have a printer?
If you don’t have a printer, please write the following details on a piece of paper –
- Contact phone number
- Order ID
- Product description and number of units
- Reason code (1=Damaged, 2=Dissatisfied, 3=Wrong size, 4=Value for money, 5=Other)
Any issues, visit our Contact Us Page.
How long will my refund take?
We aim to refund you within 14 days of receiving the returned item. The refund may not show up on the next bank statement you receive in the post, unless it’s within your credit/debit card company’s billing or statement cycle, but it should appear on the next one. When posting your returned items, always ask for a postage receipt, in case anything doesn’t arrive as planned.
What if I haven’t got my refund?
If you returned your order more than 14 days ago and you haven't received a refund, please click here to contact us and let us know. Please make sure you include your order number and the names of the items you've returned.
What’s the 100% guarantee?
We want you to be happy with your purchase. And that’s why your satisfaction is 100% guaranteed. We'll be glad to exchange your item or refund the full price if you choose to return it within 28 days of delivery. Special terms apply to certain products (such as lingerie) but these are clearly indicated. The Avon guarantee is in addition to your statutory rights (see below). For a full refund on products with a free gift, please return both or your refund will not be processed.
In addition to the rights granted by Avon above, you have a statutory right to cancel your order at any stage after acceptance of your order by Avon, and up to 14 days after receipt. Please note, this right to cancel does not apply to items which are unsuitable for return due to health protection or hygiene reasons and if they become unsealed after delivery (unless they are faulty).